Privacy Policy

Effective Date: 28 October 2025
Last Updated: 28 October 2025
1. Introduction
Welcome to Phantom Hire Nationwide (“we”, “our”, “us”). We are a professional chauffeur company specialising in Rolls Royce and premium car hire across the United Kingdom.
Your privacy is extremely important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website www.phantomhirenationwide.com or interact with our services.
We are committed to handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Information We Collect
We collect and process the following types of information:
a) Booking Information
When you make an enquiry or booking through our website or by email, we may collect:
Full name
Contact details (email address, phone number, address)
Journey details (pickup/drop-off locations, dates, and times)
Any additional service requests or preferences
b) Communication Data
If you contact us directly via email or contact forms, we collect your name, email address, and the content of your message.
c) Analytics and Cookies
We use cookies and website analytics tools to collect non-personal data such as:
IP address
Browser type and version
Pages visited and time spent on site
This helps us improve our website performance and user experience.
d) Marketing Data
If you choose to subscribe or provide your email, we may store it in our marketing database to send occasional updates, offers, or newsletters. You can unsubscribe at any time.
3. How We Use Your Information
We process your data for the following purposes:
To manage and fulfil your bookings or enquiries
To communicate with you about our services
To improve our website and customer experience
To send marketing communications (only with your consent)
To comply with legal obligations
4. Legal Basis for Processing
We rely on the following lawful bases for processing your personal data:
Contractual necessity: To provide chauffeur and booking services
Legitimate interests: For analytics and business improvement
Consent: For marketing emails or newsletters
Legal obligation: To meet regulatory or tax requirements
5. Data Retention
We retain personal data only as long as necessary to fulfil the purposes outlined above.
Booking and payment records are typically retained for up to 7 years for accounting and legal reasons.
Marketing data is retained until you unsubscribe or request deletion.
6. Data Sharing and Disclosure
We do not sell, rent, or share your personal data with third parties for marketing purposes.
Your data may only be shared with trusted service providers where necessary (e.g., IT support or website analytics) under strict confidentiality agreements.
7. Cookies and Tracking Technologies
Our website uses cookies to improve functionality and analyse traffic. You can control cookie settings via your browser. For detailed information, please refer to our Cookie Policy.
8. Data Security
We use appropriate technical and organisational measures to protect your data from unauthorised access, alteration, or disclosure. However, no online system is completely secure, and we cannot guarantee absolute security.
9. Your Data Protection Rights (UK GDPR)
You have the right to:
Access your personal data
Request correction of inaccurate data
Request erasure (“right to be forgotten”)
Restrict or object to processing
Withdraw consent at any time (for marketing)
Lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk
10. Contact Us
For any questions or privacy-related concerns, please contact us at:
Phantom Hire Nationwide, United Kingdom
Email: bookings@phantomhirenationwide.com
Website: www.phantomhirenationwide.com